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  • Welcome
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    • Who we are
    • Our Blog
    • FAQ’s
  • Our Products
    • Photo Booths
      • Post Box Photo Booth
      • Inflatable Photo Booth
      • Social Booth
    • Carts
      • Candy Cart
      • Champagne and Prosecco Cart
      • Cocktail Cart
    • Decor
      • Decorative Hexagon Arch
      • Blossom Trees
      • Wishing Tree
      • Traditional Post Boxes
      • Wedding Favours
    • Sweet Treats
      • Doughnut Wall
      • Ferrero Rocher Selection
      • Cupcake Stand
    • Lighting
      • Illuminated Numbers
      • Illuminated Love Letters
      • Illuminated Love Heart
      • Event Lighting
  • Our Brochure
  • Book an Appointment
  • Contact Us
  • 01292 254990
  • events@crackincandyevents.co.uk
  • Unit 3 (M3N)
    Mosshill Industrial Estate
    Ayr, KA6 6BE
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Terms and Conditions

Updated 28th December 2021

The below Terms and Conditions are set out in agreement between Crackin Candy Events, a trading name of SDDW Hospitality Ltd and the Customer. Crackin Candy Events reserve the right to amend these Terms and Conditions at any time and will notify the client of any change in writing either by email or by post.
  1. Definitions

Within these terms, the following words shall have the following meanings:

  • Delivery Charge: The fee which is applied to all hire agreements in relation to Delivery or Collection of hired items from the specified venue address.
  • Hire Agreement: The document which details products hired, costings, event information, venue information and customer details.
  • Hired Items/Products: the physical items or services being hired to the customer under the hire agreement
  • Us, we, contractor, our: reference to Crackin Candy Events
  • You, customer, end user: referring to the named customer on the hire agreement document
  • Premises: referring to our base location, which is located at Unit 3 M3N, Mosshill Industrial Estate, Ayr, Ayrshire, KA6 6BE.
  • Venue: the location in which the hired items will be delivered to, set up and used by the end user.
  • Event Date: the date in which the hire products are to be used.
  • Financial loss: may include but not limited to loss of monies due to purchase of perishable items, non-stocked items or administrative costs relating to hire agreements.
  1. Payment of your Hire Agreement with us
    • 2.1: At the time of confirming you event date with us a deposit, normally 15% of the total booking value, is due payable. The deposit amount may vary based on other factors including and not limited too; event date, booking value etc. The total amount due payable will be confirmed via the communication channel used to making the booking and detailed in the hire agreement document which you will receive via email.
    • 2.2: Any deposits not received within 48 hours of the booking being confirmed and where no communication has been received by the customer, we will automatically release this date from our diary.
    • 2.3: The customer shall pay any outstanding balance to us within a minimum of 28 days prior to the confirmed event date.
    • 2.4: Any outstanding balance which remains unpaid within the 28 days of the event date and where it is deemed a reasonable number of attempts have been made to contact the customer, all discounts applied to the final hire agreement will be due payable and invoiced separately by us.
    • 2.5: Sums of money paid by the customer will only be deemed as confirmed once we have confirmation of payment either by our bank or payment provider.
    • 2.6: Crackin Candy Events do not offer a credit facility or monthly instalment plan. It is the responsibility of the customer to ensure all remaining balances due are paid 28 days prior to the event date. Customers can make ad-hoc payments towards their hire agreement via the online portal by visiting crackincandyevents.co.uk
  1. Cancelation of your Event

Please note that our cancellation policy has changed to reflect the impact of COVID-19 restrictions imposed by the Scottish Government and the United Kingdom Government on the Events and Hospitality Industry.  Changes to our cancellation policy can be identified by italic text.

  • 3.1   Where there is a requirement to cancel your hire agreement with us with more than 28 days prior to the event date, we will refund all monies paid excluding the initial deposit and any financial loss to us. A written request can be made for a breakdown of any reasonable financial loss occurred.
  • 3.2   Where there is a requirement to cancel your hire agreement within 28 days prior to the event date, 50% of the total invoice amount minus any monies already paid will be due payable.
  • 3.3   In the unfortunate and unlikely event that we require to cancel your booking, all monies paid including initial deposit will be refunded within 5 to 7 working days of our written notification.
  • 3.4   Crackin Candy Events reserves the right to cancel an event at any time. We will send written notification to via letter or email outlining the reasons for cancelation.
  • 3.5   Where there is a requirement to postpone the event due to current COVID-19 restrictions meaning the hosting venue is unable to accommodate the event, we will move the hire agreement to a new agreed date at no extra charge. Where we are unable to accommodate the selected new date, all monies paid excluding any financial loss, as detailed under section 1, will be refunded within 7 to 10 working days.
  • 3.6   Where you choose to cancel your event as a personal preference due to current COVID-19 restrictions, either section 3.1 or 3.2 of our Cancelations policy will apply.
  • 3.7   Where there is a requirement to cancel your event due to current COVID-19 restrictions in place where the hosting venue is unable host your event and no alternative date is suitable, this will be reviewed on a case-by-case basis taking into consideration section 3.5 of our Cancelation Policy. Written confirmation in form of a letter or email must be supplied to us from the hosting venue.

4: Change of pricing

    • 4.1: From time-to-time Crackin Candy Events review our pricing of our items available from hire to ensure we remain competitive and a sustainable business. Any price increases or decreases will not affect the detailed prices on the hire agreement

5:   Promotions and Discounts

    • 5.1: From time-to-time Crackin Candy Events offer promotions and discounts to our customers. We reserve the right to withdraw these promotions or discounts at any time.
    • 5.2: Any new promotion or discount that is offered after the hire agreement is created and initial deposit has been paid cannot retrospectively be added to the hire agreement. Section 3.1 of our cancelation policy will apply to customers who wish to cancel the original hire agreement in favour of the new promotion or discount.

6. Responsibility, Accidental or Deliberate damage

6.1    All items detailed on the hire agreement remain the property of Crackin Candy Events

6.2    It is the responsibility of the customer to ensure that all items on hire from Crackin Candy Events are used appropriately and in line with sole purpose of which they are intended to be used.

6.3    In the unfortunate event that accidental damage occurs to our property, we reserve the right to issue an invoice for any replacement items or repairs required at cost price. Crackin Candy Events complete an assessment of each item upon delivery and collection to the specified venue.

6.4.   In the event that damage is deemed deliberate by the customer or their guests, Crackin Candy Events reserves the right to report the matter to the local policing authority. An invoice will be raised to repair or replace the damaged item or items at cost price.

6.5    Crackin Candy Events cannot be deemed liable for any should guests at the event take an allergic reaction to perishable items such as sweets. Whilst we display an allergen advice notice on all our carts that contains perishable items, it is the responsibility of the guest and the customer to ensure that perishable items are safe to consume.

6.6     Crackin Candy Events cannot be deemed liable for any child using hired items during the event.

6.7.    Children should be supervised by an appropriate adult whilst using any of our hired items.

6.8.   Crackin Candy Events cannot be deemed liable for a child’s welfare such as choking or an allergic reaction to consumed items.

6.9.   Crackin Candy Events cannot be deemed liable for any injury to a child due to inappropriate use of unmanned equipment due to the lack of appropriate adult supervision.

7.  Inappropriate behaviour towards our colleagues

7.    Under no circumstance will Crackin Candy Events accept inappropriate behaviour towards our colleagues setting up, working during, or tearing down the event. I

7.2.   If our colleagues experience inappropriate behaviour will, on the first instance, ask the customer or guest to remove themselves from and not return to the area in which the equipment set up. If the customer or guest does not comply with the request or if the incident is deemed serious enough, Crackin Candy Events will instruct our colleague to remove themselves and any manned equipment from the venue where it is safe to do so.

7.3.  Inappropriate behaviour includes but not limited to swearing, shouting, aggressiveness, assault, or abuse.

7.4.  Any inappropriate behaviour which is deemed to be serious or have an impact on our colleagues will be reported to the local policing authority.

8.  Delivery

8.1.   Free delivery of our items is subject to a minimum invoice value of £100 and within a 20 mile radius of our operating premises.

8.2.   Delivery to venues out with a 20 mile radius of our operating premises will be subject to a delivery fee charged at 25 pence per mile out with the initial 20 mile free delivery radius

8.3.   It is the responsibility for the customer to ensure that the hosting venue has sufficient space for items hired from Crackin Candy Events.

8.4.    Delivery of our items will be at least 1 hour prior to the start time of the event. Collection will be completed after the event has ended or the next day (subject to availability and confirmation with the hosting venue).

8.5.    Delivery, Setup and Collection details will be confirmed at the time of the booking and during a final confirmation brief 28 days prior to the event date.

9.    Rights of access

9.1.     The customer hereby grants or procure that the hosting venue shall grant a licence to Crackin Candy Events and its employees, sub-contractors or other agents working on behalf of Crackin Candy Events to enter and pass over any site(s) at reasonable times and on reasonable notice to deliver, inspect, install, test or collect items hired.

10. Miscellaneous terms

10.1.   Crackin Candy Events reserves the right to take photographs of items on hire for use on our official social media channels and company website.

10.2.   At no point under any circumstance should third parties attempt to move, assemble, dissemble items on hire from Crackin Candy Events. Any injury or damage to items or third parties will remain the responsibility of the customer

10.3.   All Candy Carts supplied with a provision of sweets are based on an average weight of 120 grams per person

11.  Agreement to the Terms and Conditions

11.1.  Customers accept that by paying the initial deposit towards the proposed hire agreement that they agree to the Terms and Conditions in their entirety.

11.2.    All items supplied by Crackin Candy Events will remain the sole property of Crackin Candy Events.

12. Separate Terms

12.1.   In the event that one of the aforementioned terms and conditions cannot be enforced, this will not affect the remaining terms and conditions

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  • 01292 254990
  • events@crackincandyevents.co.uk
  • Unit 3 M3N, Mosshill Industrial Estate, Ayr, KA6 6BE
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  • Welcome
  • About Us
    • Who we are
    • Our Blog
    • FAQ’s
  • Our Products
    • Photo Booths
      • Post Box Photo Booth
      • Inflatable Photo Booth
      • Social Booth
    • Carts
      • Candy Cart
      • Champagne and Prosecco Cart
      • Cocktail Cart
    • Decor
      • Decorative Hexagon Arch
      • Blossom Trees
      • Wishing Tree
      • Traditional Post Boxes
      • Wedding Favours
    • Sweet Treats
      • Doughnut Wall
      • Ferrero Rocher Selection
      • Cupcake Stand
    • Lighting
      • Illuminated Numbers
      • Illuminated Love Letters
      • Illuminated Love Heart
      • Event Lighting
  • Our Brochure
  • Book an Appointment
  • Contact Us
Menu
  • Welcome
  • About Us
    • Who we are
    • Our Blog
    • FAQ’s
  • Our Products
    • Photo Booths
      • Post Box Photo Booth
      • Inflatable Photo Booth
      • Social Booth
    • Carts
      • Candy Cart
      • Champagne and Prosecco Cart
      • Cocktail Cart
    • Decor
      • Decorative Hexagon Arch
      • Blossom Trees
      • Wishing Tree
      • Traditional Post Boxes
      • Wedding Favours
    • Sweet Treats
      • Doughnut Wall
      • Ferrero Rocher Selection
      • Cupcake Stand
    • Lighting
      • Illuminated Numbers
      • Illuminated Love Letters
      • Illuminated Love Heart
      • Event Lighting
  • Our Brochure
  • Book an Appointment
  • Contact Us