Updated 28th December 2021
Within these terms, the following words shall have the following meanings:
Please note that our cancellation policy has changed to reflect the impact of COVID-19 restrictions imposed by the Scottish Government and the United Kingdom Government on the Events and Hospitality Industry. Changes to our cancellation policy can be identified by italic text.
4: Change of pricing
5: Promotions and Discounts
6. Responsibility, Accidental or Deliberate damage
6.1 All items detailed on the hire agreement remain the property of Crackin Candy Events
6.2 It is the responsibility of the customer to ensure that all items on hire from Crackin Candy Events are used appropriately and in line with sole purpose of which they are intended to be used.
6.3 In the unfortunate event that accidental damage occurs to our property, we reserve the right to issue an invoice for any replacement items or repairs required at cost price. Crackin Candy Events complete an assessment of each item upon delivery and collection to the specified venue.
6.4. In the event that damage is deemed deliberate by the customer or their guests, Crackin Candy Events reserves the right to report the matter to the local policing authority. An invoice will be raised to repair or replace the damaged item or items at cost price.
6.5 Crackin Candy Events cannot be deemed liable for any should guests at the event take an allergic reaction to perishable items such as sweets. Whilst we display an allergen advice notice on all our carts that contains perishable items, it is the responsibility of the guest and the customer to ensure that perishable items are safe to consume.
6.6 Crackin Candy Events cannot be deemed liable for any child using hired items during the event.
6.7. Children should be supervised by an appropriate adult whilst using any of our hired items.
6.8. Crackin Candy Events cannot be deemed liable for a child’s welfare such as choking or an allergic reaction to consumed items.
6.9. Crackin Candy Events cannot be deemed liable for any injury to a child due to inappropriate use of unmanned equipment due to the lack of appropriate adult supervision.
7. Inappropriate behaviour towards our colleagues
7. Under no circumstance will Crackin Candy Events accept inappropriate behaviour towards our colleagues setting up, working during, or tearing down the event. I
7.2. If our colleagues experience inappropriate behaviour will, on the first instance, ask the customer or guest to remove themselves from and not return to the area in which the equipment set up. If the customer or guest does not comply with the request or if the incident is deemed serious enough, Crackin Candy Events will instruct our colleague to remove themselves and any manned equipment from the venue where it is safe to do so.
7.3. Inappropriate behaviour includes but not limited to swearing, shouting, aggressiveness, assault, or abuse.
7.4. Any inappropriate behaviour which is deemed to be serious or have an impact on our colleagues will be reported to the local policing authority.
8.1. Free delivery of our items is subject to a minimum invoice value of £100 and within a 20 mile radius of our operating premises.
8.2. Delivery to venues out with a 20 mile radius of our operating premises will be subject to a delivery fee charged at 25 pence per mile out with the initial 20 mile free delivery radius
8.3. It is the responsibility for the customer to ensure that the hosting venue has sufficient space for items hired from Crackin Candy Events.
8.4. Delivery of our items will be at least 1 hour prior to the start time of the event. Collection will be completed after the event has ended or the next day (subject to availability and confirmation with the hosting venue).
8.5. Delivery, Setup and Collection details will be confirmed at the time of the booking and during a final confirmation brief 28 days prior to the event date.
9. Rights of access
9.1. The customer hereby grants or procure that the hosting venue shall grant a licence to Crackin Candy Events and its employees, sub-contractors or other agents working on behalf of Crackin Candy Events to enter and pass over any site(s) at reasonable times and on reasonable notice to deliver, inspect, install, test or collect items hired.
10. Miscellaneous terms
10.1. Crackin Candy Events reserves the right to take photographs of items on hire for use on our official social media channels and company website.
10.2. At no point under any circumstance should third parties attempt to move, assemble, dissemble items on hire from Crackin Candy Events. Any injury or damage to items or third parties will remain the responsibility of the customer
10.3. All Candy Carts supplied with a provision of sweets are based on an average weight of 120 grams per person
11. Agreement to the Terms and Conditions
11.1. Customers accept that by paying the initial deposit towards the proposed hire agreement that they agree to the Terms and Conditions in their entirety.
11.2. All items supplied by Crackin Candy Events will remain the sole property of Crackin Candy Events.
12. Separate Terms
12.1. In the event that one of the aforementioned terms and conditions cannot be enforced, this will not affect the remaining terms and conditions