I really want something that you don’t supply, can you help?

I really want something that you don’t supply, can you help?

At Crackin Candy Events we are always looking at ways to increase our offerings. If you are looking for something different then please let us know. We will work with you to understand your requirements and explore the possibility of adding your request to our stock list.

I have guests who have allergies, what can I do?

I have guests who have allergies, what can I do?

At Crackin Candy Events we do everything we can do to avoid foods where allergens exist and try to prevent any cross contamination. We can not provide certainties however that items are not produced in factories where allergens may be present. Your exact requirements will be discussed with you at the time of inquiry.

Can rentals be customised to my event theme?

Can rentals be customised to my event theme?

All our items available for hire can be customised to particular colour themes. In order to reach the closest match we would ask for a sample picture so we can match our fabrics. We will try our upmost to match perfectly however Slight shade differences should be expected.

What are my cancelation rights?

What are my cancelation rights?

We understand that in some instances you may be required to cancel your rental from Crackin Candy Events and thats ok!

We operate a 14 day cancelation policy. If you were to cancel your rental agreement more than 14 days before your event, all monies paid, excluding your deposit, will be refunded using your original payment method.

If you cancel your agreement with less than 14 days to your event, a 50% cancelation charge will be applied to your account. For example if your original agreement total was for £690, a charge of £345 will be payable.

When should I order for my event?

When should I order for my event?

Depending on the size and type of event determines how long before the event that you should order. We operate a minimum order period of 14 days (subject to availability) . This allows us to ensure we are able to fulfil your order.

To ensure that you get everything that you would like, we recommend placing your order as soon as possible.

How do I rent from Crackin Candy Events?

How do I rent from Crackin Candy Events?

To rent one of our products, simply head to our Contact Us page and fill in our enquiry form. Once received, one of our friendly team will call to discuss your requirements and set up a rental agreement with you.